How To Use Ticket Vending Machine In Railway Station?

How To Use Ticket Vending Machine In Railway Station?Railway stations are bustling hubs of transportation, connecting people and places efficiently and conveniently. To embark on your rail journey, understanding how to use a Ticket Vending Machine (TVM) is a crucial skill. TVMs have become an integral part of the railway experience, offering convenience and speed to passengers. In this comprehensive guide, we will walk you through the ins and outs of using a Ticket Vending Machine in a railway station, ensuring you navigate the rails with ease.

How To Use Ticket Vending Machine In Railway Station?
How To Use Ticket Vending Machine In Railway Station?

Understanding Ticket Vending Machines

Types of Ticket Vending Machines

Ticket Vending Machines come in various types, each designed to cater to different needs. It’s essential to identify the type of TVM you encounter, as the interface and functionalities can differ. The primary types of TVMs are:

  1. Self-Service TVMs: These are standalone machines where passengers can purchase tickets, check schedules, and sometimes even make seat reservations.
  2. Station Attendant-Assisted TVMs: These machines are typically located at staffed counters. An attendant is available to assist passengers with their ticket purchases, making it an excellent option for those who prefer human assistance.

Location of Ticket Vending Machines

Ticket Vending Machines are strategically placed within railway stations to ensure easy access for passengers. Look for them in the following locations:

  1. Ticketing Area: The most common location, where you’ll find a cluster of TVMs near the entrance or ticket counters.
  2. Platform Areas: In larger stations or those with multiple platforms, TVMs are often scattered throughout the platform areas for convenience.
  3. Concourse or Waiting Areas: In some stations, you may find TVMs in concourses or waiting areas, making it easy to buy tickets while waiting for your train.

Step-by-Step Guide to Using Ticket Vending Machines

Using a Ticket Vending Machine is a straightforward process once you understand the steps involved. Here’s a step-by-step guide to help you purchase your ticket successfully:

Choosing Your Language

  1. Begin by approaching the Ticket Vending Machine.
  2. Most TVMs offer multiple language options. Select your preferred language from the menu displayed on the screen.

Selecting Your Destination

  1. Once you’ve chosen your language, the main menu will appear. Select the option for purchasing a ticket.
  2. Enter your destination by either typing it in or selecting it from a list if available.

Ticket Types and Fares

  1. The TVM will present you with options for ticket types, including one-way, round-trip, and sometimes day passes. Choose the one that suits your journey.
  2. Next, the TVM will display the fares for your selected ticket type. Review the fares and select the one that matches your needs.

Payment Methods

  1. Ticket Vending Machines accept various payment methods, including cash, credit/debit cards, and sometimes mobile payments like Apple Pay or Google Wallet.
  2. Follow the on-screen prompts to make your payment. If using cash, insert your bills or coins into the designated slot. For card payments, follow the card terminal instructions.
  3. The TVM will process your payment and generate a ticket.

Collecting Your Ticket

  1. Once your payment is successful, the TVM will print your ticket.
  2. Retrieve your ticket from the machine’s dispensing slot.
  3. Your ticket will contain important information, including your train details, departure time, platform number, and seat reservation (if applicable).

Troubleshooting and Common Issues

While using a Ticket Vending Machine is generally straightforward, you may encounter some issues along the way. Here are some common problems and their solutions:

Machine Errors

  • Machine not responding: If the TVM doesn’t respond after you make a selection or insert money, try pressing the “Cancel” or “Help” button for assistance. If the problem persists, seek assistance from station staff.
  • Out of service: Occasionally, a TVM may be out of service. Look for alternative machines or approach a station attendant for help.

Payment Problems

  • Card declined: If your card is declined, ensure it’s not expired or damaged. If the issue persists, try another payment method or contact your bank for assistance.
  • Insufficient funds: Ensure you have enough money in your account or cash on hand to cover the fare. If not, consider using another payment method or reloading your payment card.

Refunds and Cancelations

  • Canceled plans: If your travel plans change, some TVMs allow for ticket cancelations and refunds. Check the TVM’s menu for cancelation options and follow the prompts.
  • Refunds for machine errors: If the TVM malfunctions and you’re charged incorrectly, contact the station’s customer service or visit the station’s ticket counter for assistance with a refund.

Ticket Vending Machine Etiquette

Using a TVM efficiently not only benefits you but also helps maintain a smooth flow of passengers in the station. Here are some etiquette tips to keep in mind:

  1. Be prepared: Have your destination, ticket type, and payment method ready before approaching the TVM to minimize your transaction time.
  2. Respect the queue: If there’s a line at the TVM, wait your turn and be patient. Rushing or cutting the line can create unnecessary stress for fellow passengers.
  3. Assist others: If you’re familiar with using TVMs, offer assistance to those who may be struggling, such as tourists or first-time travelers.
  4. Dispose of receipts: Properly dispose of your printed receipts and any trash in nearby bins to keep the area clean.
  5. Report issues: If you notice a TVM not functioning correctly, report it to station staff or authorities to ensure prompt maintenance.

FAQs On How To Use Ticket Vending Machine In Railway Station?

Q1: Can I use a TVM to book tickets for different train operators or routes?

A1: Yes, most TVMs are equipped to sell tickets for various train operators and routes within the station’s network.

Q2: Can I use cash at all TVMs, or are some card-only?

A2: While many TVMs accept both cash and cards, some may be card-only. Always check the payment options displayed on the machine or nearby signage.

Q3: What do I do if I miss my train after purchasing a ticket from a TVM?

A3: If you miss your train due to unforeseen circumstances, some rail operators may allow you to board the next available train. Check with station staff or refer to the railway’s policies for more information.

Q4: Are TVMs accessible for passengers with disabilities?

A4: Many TVMs are designed to be accessible to passengers with disabilities, featuring audio instructions, tactile buttons, and wheelchair-friendly interfaces. However, accessibility may vary by location, so it’s advisable to check in advance or seek assistance from station staff if needed.

Q5: Can I make seat reservations at a TVM?

A5: Yes, some TVMs allow passengers to make seat reservations. This option is particularly useful for long-distance or high-speed trains. Follow the on-screen prompts to reserve your seat if available.


Ticket Vending Machines are valuable tools that enhance the railway experience by offering convenience and efficiency to passengers. By understanding the types, locations, and usage of TVMs, you can confidently navigate railway stations and purchase your tickets hassle-free. Remember to follow proper etiquette and be prepared to troubleshoot common issues that may arise.

Key Takeaways

  1. Ticket Vending Machines (TVMs) come in different types and are strategically located within railway stations.
  2. Using a TVM involves choosing your language, selecting your destination, choosing a ticket type, making payment, and collecting your ticket.
  3. Common TVM issues include machine errors, payment problems, and the need for refunds or cancelations.
  4. Proper TVM etiquette includes being prepared, respecting queues, and assisting others when needed.
  5. TVMs are generally accessible for passengers with disabilities, and some machines offer seat reservation options.

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